Shipping policy

Shipping Policy

Sept. 16, 2026

Thank you for shopping with Mild Statement! Here's everything you need to know about how we ship your order.

1. Free Shipping

We're happy to offer free shipping on all orders within the United States. No minimum order amount is required.

2. Production Time

All of our items are made to order. Please allow 2-5 business days for your order to be printed and prepared before it ships. This processing time is separate from shipping/transit time.

3. Shipping Time

Once your order ships, delivery typically takes:

United States: 3-8 business days
Canada: 3-8 business days
International: 5-20 business days

Total time from order to delivery is generally production time + shipping time. These are estimates, not guarantees, and actual delivery times may vary due to carrier delays, customs, weather, or other factors outside our control.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey. If you don't receive tracking information within 2 business days of ordering, please reach out to us.

5. Shipping Carriers

We rely on a third-party fulfillment and carrier network, with delivery times split between order creation and transit

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us right away at customer.support@mildstatement.com and we'll do our best to update it before production begins.

7. Lost, Stolen, or Delayed Packages

If tracking shows your package as delivered but you haven't received it, please check with neighbors/household members and contact the carrier directly first.
If the issue isn't resolved, email us at customer.support@mildstatement.com with your order number and we'll help investigate.
We are not responsible for packages lost or stolen after being marked "delivered" by the carrier, but we're happy to help however we can.

8. International Orders

If we ship internationally, please note that your order may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the customer and are not included in your order total or covered by our free shipping offer.

9. Order Changes & Cancellations

Because production begins quickly after checkout, we can only accommodate address changes or cancellations within 2 hours of order placement. Please contact us as soon as possible at customer.support@mildstatement.com if you need to make a change.