Refund policy

Return & Refund Policy

Sept. 16, 2026

Thank you for shopping with Mild Statement. All of our products are made to order, which means each item is printed specifically for you after you place your order. Because of this, our return and refund policy differs slightly from stores that stock ready-made inventory. Please read the details below.

1. Made-to-Order Items

Since our products are custom-printed on demand, we are unable to accept returns or offer refunds for:

  • Buyer's remorse (changed your mind about the design, color, or style)
  • Incorrect size selected by the customer (please check our sizing chart carefully before ordering)
  • Minor variations in color due to different monitor/screen settings

We encourage you to review your order carefully, including size, color, and design, before completing checkout, as production begins shortly after an order is placed.

2. Defective, Damaged, or Incorrect Items

We stand behind the quality of our products. If your item arrives defective, damaged, or is not what you ordered, we will gladly send a replacement or issue a full refund.

To qualify, you must:

  • Contact us within 5 days of receiving your order
  • Provide your order number
  • Include a clear photo showing the defect, damage, or issue

Email us at customer.support@mildstatement.com with the subject line "Order Issue" and the details above, and we'll take care of it promptly.

3. Order Cancellations

Because production typically begins quickly after checkout, cancellation requests can only be honored within 2 hours of placing your order. After that window, we are unable to cancel or modify an order, as it will already be in production.

To request a cancellation, email us immediately at customer.support@mildstatement.com with your order number.

4. Lost or Missing Packages

If tracking shows your package as delivered but you have not received it, please:

  1. Check with neighbors and household members
  2. Contact your local post office or courier with your tracking number
  3. If the issue isn't resolved within 5 days, contact us and we'll help investigate or arrange a replacement

We are not responsible for packages lost or stolen after being marked "delivered," but we will do our best to help resolve the situation.

5. Refund Processing

Approved refunds will be issued to your original payment method within 2-3 business days. Please note that it may take additional time for your bank or card issuer to post the refund to your account.

6. Exchanges

We currently do not offer direct exchanges (for example, swapping sizes), since each item is printed to order. If you need a different size or color, please contact us about a defect/error claim (if applicable) or place a new order.

7. Contact Us

If you have any questions about this policy or an existing order, reach out to us:

Email: customer.support@mildstatement Response time: We aim to respond within 1 business days.

This policy applies to purchases made directly through mildstatement.com. Purchases made through third-party marketplaces (such as Etsy or Amazon) are subject to that platform's own return and refund policies.